Return & Refund Policy

Last Updated: [Date]

At QUINCE HOLLOW, we want you to enjoy your shopping experience.

If something is not right with your order, our customer support team is here to help.

1. Return Eligibility

We accept eligible returns in accordance with this policy and applicable consumer protection laws.

Voluntary Return Period: [Insert Your Store's Return Period and Conditions]

To qualify for a voluntary return under our store policy, items should generally be:

• Unworn and unused, except as reasonably necessary to inspect them.

• In their original condition.

• Returned with original tags and packaging where reasonably possible.

• Accompanied by an order number or proof of purchase.

These conditions do not restrict statutory cancellation rights, legal guarantees, or remedies for defective goods.

2. How to Request a Return

To request a return, contact:

Email: help@quincehollow.com

Please provide:

• Your order number.

• The item you wish to return.

• The reason for your return, if you would like to share it.

• Photos if the item is damaged or incorrect.

For a statutory withdrawal, providing a reason is not required.

Our customer service team will provide the applicable return instructions.

3. Return Address

Please send authorized returns to:

Return Address: [Insert Complete Return Address]

Do not send items to an address shown on shipping packaging unless it has been confirmed as the correct return address.

4. Return Shipping Costs

For voluntary returns, return shipping charges are:

[Specify Your Store's Return Shipping Rules]

For statutory withdrawals, return costs will be allocated as required by applicable consumer law and the information provided to the customer before purchase.

Where goods are faulty, incorrect, or otherwise nonconforming, we will provide the remedies required by applicable law.

5. Refund Processing

Once a return is received and assessed, we will notify you of its status where appropriate.

Approved refunds will be issued using the original payment method unless otherwise agreed.

Estimated Processing Time: [Insert Actual Processing Time]

Any legally required refund deadline takes precedence over our standard processing estimate.

Your bank or payment provider may require additional time to post the refund.

6. Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or different from what you ordered, please contact us promptly.

Email: help@quincehollow.com

Include your order number and photographs if available.

Depending on the circumstances and applicable law, we will offer an appropriate remedy, such as:

• Replacement.

• Repair, where appropriate.

• Refund.

• Another remedy required by applicable law.

Your statutory warranty and consumer rights remain unaffected.

7. Wrong Size or Change of Mind

If you ordered the wrong size or changed your mind, contact our customer service team for available return options.

Please review the product's size guide before placing your order.

Your statutory rights remain applicable regardless of the reason for your return.

8. Promotional and Discounted Items

Products purchased during a promotion or at a discounted price remain subject to applicable consumer protection laws.

Any additional restrictions on voluntary returns will be clearly communicated before purchase.

Discounted prices do not remove statutory rights relating to cancellation or defective goods.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Email: help@quincehollow.com

If your order has not shipped, we will review your request and process cancellation where available.

If your order has already shipped, statutory cancellation and return rights may still apply.

10. Lost or Undelivered Orders

If your order has not arrived, please contact us with your order number.

We will review tracking information and coordinate with the shipping provider where appropriate.

Any replacement or refund will be handled in accordance with applicable law and the circumstances of your order.

11. International Customers

Consumer rights and return requirements vary by country.

Where local mandatory consumer protection laws provide greater rights than this policy, those laws will apply.

European Union Customers

Where EU distance-selling rules apply, consumers generally have 14 days after receiving eligible goods to withdraw from an online purchase without giving a reason.

Customers must receive the applicable statutory withdrawal information and any required withdrawal form.

Nothing in this policy reduces those rights.

12. Contact Us

For returns, refunds, and order assistance:

QUINCE HOLLOW

Website: https://quincehollow.com

Email: help@quincehollow.com

Customer Service Hours: 8:00 AM – 12:00 AM [Time Zone]

Return Address: [Complete Return Address]